Shipping & Returns
What is your returns, refunds & exchange policy?
RETURNS, REFUNDS, AND EXCHANGES.
At IAB, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. You may return your item(s) within 60 days of purchase. With our 60 day guarantee you may return your items as long as they are in its original condition (haven't been washed/worn for a workout), still have the tags attached, & packaging for a full refund/store credit depending on the item(s).
Please note: All costs associated with returning the product under the 60 day guarantee are the responsibility of the purchaser. When items are returned, please be sure to use a traceable method to retain proof of postage paid as well as the tracking number. *some exclusions apply, see exclusions below*
No returns or exchanges are accepted over 60 days. We do not accept returns or exchanges from promotional offers/seasonal sales/sale items/outlet store items/Discount codes greater than 15% off. Free exchanges are limited to full-priced items - one exchange per purchase - only on domestic orders. We do not provide free exchanges on international orders.
Purchases made with store credit are not eligible for refunds.
You must include the Easy Return/Exchange slip and Proof of Purchase as part of the return, otherwise, we will issue you store credit.
Free Items - There can only be 1 free offer per transaction. If you add two free offers, you will only be sent one. If you would like to exchange your free item, you will be responsible for the shipping charges both directions.
Bundles/Boxes - Bundles/boxes must be returned in their entirety in order to receive store credit.
RETURNS & EXCHANGES REQUIREMENTS:
- 60 Days - You must return your product within 60 days of having received it for a full refund. (Promotional offers/final sale items are only eligible for store credit)
- Include the Easy Return/Exchange Slip - EasyReturns.pdf - you must include the return slip and proof of purchase as part of your return. Otherwise, we will be unable to associate the return to you, and will be unable to refund or exchange your purchase. Returns/Exchanges with no return slip or proof of purchase are not eligible for Refunds - Only Store Credit.
- Original Packaging and Condition - Any purchased product(s) must be returned unwashed in all of the original packaging, and in the original condition. You can return an item if they have been tried on for sizing. A return/exchange can be rejected due to damage to the product. Please see below for denied return/exchange examples.
- We are not responsible for return shipping - IAB is not responsible for the cost associated with returning or exchanging purchased merchandise. Please follow the instructions below. We are not responsible for risk of loss or damage for returning a product during shipment.
- Hero Club subscriptions are not returnable, only exchangeable for a new size.
*DENIED RETURN/EXCHANGE EXAMPLES:
- Smell, perfume, deodorant, cologne, laundry detergent smell, etc
- Visible stains or wear marks
- Pet hair, debris or just plain looks dirty
- No packaging or proof of purchase
- Washed or wrinkled
- Bent bills on hats
- Beanies must be unworn and in the original package for sanitation purposes
- Shorts must be unworn (can try on for sizing & movement around the house) and in the original package for sanitation purposes.
As long as your return adheres to the requirements provided, follow these steps to return your product:
- Please email your Order# & details about why, to firstname.lastname@example.org
- After reviewing your return email, we will email you a response within 72 hours of receipt of the email. Emails received on Friday's will not be reviewed until the following Monday. Please take all national holidays into consideration.
- Drop the package off at the shipping carrier’s closest location.
We will receive and review the products you’ve returned. If you’ve met all of our return policy requirements, we will process the refund or exchange and send you a confirmation email. We are only able to credit the original credit card used to make the purchase. Please allow up to 7 - 14 business days for this process.
The Original Cost of Shipping is NONREFUNDABLE.
If you have any questions, please email us directly at email@example.com
If you feel as though the product you received was defective, please send detailed photos of the unused item and a brief explanation of the defect to firstname.lastname@example.org within 7 days of when you receive the product so we can look into it right away! If you fail to provide us with a prompt notification, we will not authorize your return or exchange. It cannot be worn or washed to qualify for the return/exchange. Items past 30 days from the purchase date will not be accepted.
*60 DAY MONEY BACK GUARANTEE EXCLUSIONS
Sale/outlet and items purchased as part of a promotional sale (example: BOGO) are excluded from this 60 Day Money Back Guarantee. 60 Day Money Back Guarantee only applies to items that are full priced
DISCOUNT CODE TERMS
Some promotional offers/codes may not be combined with other offers in the same order. Discount codes cannot be stacked, only one discount code per cart. Discount codes cannot be used on outlet or bundled items.
Orders that contain "Presale" items will not be shipped until the Presale item is ready to ship.
MADE TO ORDER
Made to order items take 7-14 business days to produce and ship. Once shipped, it will take 3-7 business days depending on the shipping method you choose. We appreciate your patience.
REUSABLE MASKS/ FACE COVERINGS
This is a personal use item and cannot be returned, All sales are final. Masks are exempt from Guarantee as they cannot be returned. Please be advised, mystery boxes can contain any of the masks we carry.
NO TRACKING OPTION
When you choose the “No Tracking” shipping option, tracking will not be provided. We are not responsible for any packages using this option once they are shipped. If you would like to see the tracking progress of your shipment, please choose the “With Tracking” option.